Thursday, 26 May

Telcos promise 'resilient network quality' on Election Day, festive season

A lot of telco services are used during the general elections and Christmas season

The Ghana Chamber of Telecommunications has indicated that “its members are taking the necessary steps and measures to provide resilient network quality across the country” during the 7 December 2020 general elections.

This, the Chamber said, will be extended to the festive season.

The Chamber, in a statement issued on Friday, 4 December 2020, made this known following individual network audit assessments undertaken by its members.

“The outcome of the audits has led to numerous deployments and actions to ensure a stable network across all areas with potential mass gatherings,” the statement noted.

The statement also hinted at partnerships with the law enforcement agencies “to facilitate patrol of fibre infrastructure routes across the country”.

The statement continued: “Similarly, the Chamber, through the National Engineering Coordinating Team (NECT), is engaging the road agencies to suspend all construction works around routes where critical utility infrastructure exist for the next two weeks to safeguard the country from potential network disruptions”.

According to the CEO of the Chamber, Dr. Ing. Kenneth Ashigbey, “These collaborations are to cement our efforts towards building a resilient network to support and augment Ghana’s electoral process. We have in place secure and resilient systems to aid the seamless transmission of data and we are fully committed to the process, providing transparency to all our stakeholders to build upon the trust from previous years.”

The statement further intimated that “Beyond the elections, the industry will implement other critical interventions to support the Yuletide season. Customers are entreated to make use of the 24/7 digital channels, 24hr call centre routes, as well as the round-the-clock service centres which will operate extra hours to support general customer care experience”.