The Chief Executive of the Driver and Vehicle Licensing Authority (DVLA), Julius Neequaye Kotey, continued his nationwide tour of DVLA branches on Friday, March 7, 2025, with visits to the Spintex, 37, and Circle offices.

The visit, aimed at fostering engagement with staff and private stakeholders, allowed Mr. Kotey to assess key service units, including Customer Service, Eye Screening, Biometrics, Driver Examination, and Vehicle Examination.

He also interacted with personnel from the Ghana Revenue Authority (GRA) Customs Division, which plays a critical role in ensuring compliance with vehicle registration requirements.

Speaking during the visit, Mr. Kotey stressed the importance of efficiency, professionalism, and strict adherence to high standards in service delivery.

“The working visit allows me to gain first-hand experience of operations and challenges in the various branches, so we can institute measures to enhance service delivery,” he stated.

He urged DVLA staff to prioritize customer satisfaction, work diligently to reduce waiting times, and ensure a seamless service experience for all clients.

Addressing concerns about malpractice within the Authority, Mr. Kotey issued a stern warning against any acts of collusion to issue fraudulent licenses.

“Cutting corners and issuing licenses to unqualified individuals endangers the lives of innocent drivers and pedestrians.

Such conduct will not be tolerated,” he cautioned.

He reaffirmed the DVLA’s commitment to upholding road safety standards, ensuring that all vehicle users meet the necessary requirements.

The working tour forms part of the Chief Executive’s broader initiative to strengthen DVLA operations and improve customer satisfaction across the country.

“The Authority is dedicated to working around the clock to fulfil its mandate of registering and licensing vehicles and vehicle users, all in an effort to enhance road safety,” Mr. Kotey added.