DStv and GOtv have been impacted by the ongoing internet outage.

The entertainment brands have issued a statement, signed by their managing director, noting while the streaming challenges are “out of our control, we are working closely with internet providers to mitigate this where possible”.

The statement also provided customer care numbers for assistance where necessary.

The internet outage began on Thursday, March 14, 2024.

Read the entire statement below.

Dear customer,

Due to multiple outages on undersea cables, we are experiencing intermittent connectivity issues which has impacted your streaming experience, our call  and payment options. While this is out of our control, we are working closely with internet providers to mitigate this where possible.

In the interim customers may visit our branches in Accra, Tema, Kumasi, Takoradi, Sunyani and Tamale to pay subscriptions, reconnect accounts and for speedy resolution of all challenges. Alternatively, customers may also visit our over 300 Accredited Dealer shops countrywide for assistance.

Below are temporary numbers you can reach us on:

Accra, Abelenkpe, Off the N1 Highway: 0308-249999

Kumasi, Kumasi City Mall, Asokwa: 0303-955421

Tema, Giann Towers, Tema General Hospital Road: 0303-955375

Takoradi, Takoradi Mall, Tanokrom: 0303-955378

Tamale, Adjacent Bank of Ghana, Tishegu: 0303-955493

Our network providers are rerouting traffic where possible to restore service to normalcy.  We continue to monitor the situation and will keep you informed of any changes. We apologise for the inconvenience this is causing. 

Signed

Managing Director